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The Indian retail industry has seen many shifts and transformations in the last 30-40 years. From weekly bazaars in the days of our grandparents, to the neighbourhood mom and pop stores from our parents’ days to the new age, experiential mall culture, the scope and scale of the Indian retail experience has evolved multifold, and now we are seeing this unpresented change & hype in digital commerce due to this pandemic effect.

Post pandemic the retail industry is currently going through a robust transformation, Retailers are focusing on short-term loss mitigation, restructuring existing deals, revenue share models, store digitisation and redesign, they are indeed getting ready for the future by looking beyond conventional retail, to place digital shopping experiences first and evolving along with their modern consumers.

Today’s customer expects world class experience at every platform and setting up a new e-commerce challenges for retailers, as they have multiple options available to be in touch with their favourite brands through various channels, be it online/ offline at every phase of their retail journey.

Join us for this exclusive webinar along with senior industry leaders to explore how you redefine the retail operating model with new business formats, looking at smart product and points-of-sale innovation, consolidating the brick and mortar presence and moving towards a more digital presence to delight the changing customer needs.

Featured Speakers

Dr. Anil Chinnabhandar
Tapan Acharya

Chief Revenue Officer

Arvind Internet
Dr. Anil Chinnabhandar
Dr. Anil Chinnabhandar

Senior Vice President - Retail Planning & Supply Chain

Landmark Group
Swaminathan Raghunathan
Swaminathan Raghunathan

Director - Solution Engineering, Global Partnerships

Freshworks
Sumit Ghosh
Sumit Ghosh

Director – Retail, Large Formats, Online Marketplace & Omnichannel

Fossil Group
Ankeet Bhatt
Ankeet Bhatt

Chief Strategy Officer

MapmyIndia
Medha Tawde
Medha Tawde

Chief Marketing Officer - Hometown E-commerce and Omnichannel

Future Group
Kapil Kohli
Kapil Kohli

President

USHA International Ltd.
Ashish Jain
Ashish Jain

Head of E-commerce

Godrej & Boyce Mfg. Co. Ltd.
Gaurav Juneja
Gaurav Juneja

Co-Founder

Starquik, A TATA Enterprise
Rajgopal Nayak
Rajgopal Nayak

Chief Technology Officer

Metro Brands
Fareed Ahmed Khan
Fareed Ahmed Khan

Head - Unified Customer Service

Titan Company Limited
Shweta Srivastava
Shweta Srivastava

Head - CS and Customer Experience

Tata CLIQ
Ranjan Sharma
Ranjan Sharma

CIO, Head of SCM, Captive eCommerce business and QA

Bestseller India
Praveen Shrikhande
Praveen Shrikhande

Chief Digital and Information Officer

Aditya Birla Fashion and Retail Ltd.
Premal Gandhi
Premal Gandhi

Manager Solutions Architecture Global Enterprise, India

Amazon Web Services (AWS)
Brijesh Verma
Brijesh Verma

Business Head - Furniture Business

Nilkamal Ltd.
Raj Santhana
Raj Santhana

Business Head General Retail

Eureka Forbes Limited


Key Take-away and Special Features



Restructuring retail operating model to meet evolving customer needs in the new normal


Building an agile & resilient business model to operate smoothly during any future crises


Creating experiences that matters; Inspired by design, driven by technology


Customer centricity in the digital revolution – Explore how you can meet your customers and help them self-serve at every step in their journey

Crafting & delivering a unified shopping experience for customers across different marketing & sales channels.





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