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Tuesday, 13th September 2022 Taj Land’s End Mumbai

Discover the New Shopping Tactics to Execute Hyper-Personalised Experience


Total Attendees


Total Speakers


Companies Participated



Our Partners

Presenting Partner

Exhibit Partner

RFID Partner

Edtech Partner

Explore – Transform - Execute

The Indian retail industry has seen many shifts and transformations in the last 30-40 years. From weekly bazaars, to the neighbourhood mom and pop stores, to the new age, experiential mall culture. The scope and scale of the Indian retail experience has evolved multifold, and now we are seeing this unpresented change & hype in digital commerce after this pandemic effect.

The pandemic has pushed consumers towards digital channels & has significantly increased customer expectations. Customers today expect seamless, omnichannel service which provides them with the necessary information and support to make informed decisions Retail organizations have already started investing in digital technologies to be future ready by looking beyond conventional retail methods, to place digital experiences first and evolve along with their modern consumers.

5th Edition Future of Retail & E-commerce Summit 2022 is a premier knowledge exchange platform that brings senior stakeholders from across the retail industry to explore the best strategies & tactics to stay competitive, by meeting this evolving shift in customer demands by creating an innovative onmichannel/ PhyGital experience and a seamless shopping experience to keep them coming back.

Featured Speakers

Ajit Neekhara
Ajit Neekhara
Sr. Sales Director
Blue Yonder
Praveen Shrikhande
Praveen Shrikhande
Chief Digital and Information Officer
Aditya Birla Fashion and Retail Ltd.
Sanjay Tripathi
Sanjay Tripathi
Chief Digital Officer
Shweta Srivastava
Shweta Srivastava
Director-CS & Customer Experience
Tata CLiQ
Varkey Joseph
Varkey Joseph
Head Customer Experience
Raymond Limited
Rajgopal Nayak
Rajgopal Nayak
Chief Technology Officer
Metro Brands
Jayant Jain
Jayant Jain
Vice President- Marketing & Customer Services, Head Loyalty & Shopper Insights
Reliance Retail Ltd.
Debangshu Adhikari
Debangshu Adhikari
Business Head - Digital
Reliance Digital Retail Ltd.
Priyanka Malhan
Priyanka Malhan
General Manager E-commerce Channel Head
Graviss Foods Pvt Ltd - Baskin Robbins
Vijay Babu Palaniappan
Vijay Babu Palaniappan
Mittul Parikhr
Mittul Parikh
Head of Omni Channel
Spykar Lifestyles Pvt Ltd
Mahuya Chaturvedi
Mahuya Chaturvedi
CMO and Online Business Head
Baggit India Private Limited
Rajdeep Charan
Rajdeep Charan
Sr GM CX and CRM
Eureka Forbes Ltd
Rakesh Gupta
Rakesh Gupta
Head-Customer Services
Panasonic Life Solutions India Pvt. Ltd.
Sambit Panda
Sambit Panda
Head Large Format Retail - Business Head West
IFB Industries Ltd.
Resha Jain
Resha Jain
Vice President, Content Marketing
SUGAR Cosmetics
Mayank Darjir
Mayank Darji
Head - Store Technology
Infiniti Retail Limited, Croma - A TATA Enterprise
Narendra Pratap Singhr
Narendra Pratap Singh
Director – Retail
Samsonite South Asia
Narendra Motwani
Narendra Motwani
Head – Ecommerce
Malabar Gold and Diamonds
Nilesh Borgharkar
Nilesh Borgharkar
Sr. Vice President Customer Support and Service
People Interactive (Shaadi.com)
Raj Goelr
Raj Goel
Sr Vice President
Wonderchef Home Appliances Private Limited
Medha Tawder
Medha Tawde
CMO and Head - Omnichannel Strategy and Convergence
Praxis Home Retail Limited Hometown

Key Themes to be addressed

Restructuring retail operating model to meet evolving customer needs in the new normal

Understand the factors which customer is looking for in his shopping journey

Explore emerging trends & techniques to execute fabulous experience for customer

Building an agile & resilient business model to operate smoothly during any future crises

Leveraging the benefits of multi-channel platforms for loyalty & engagement

Creating experiences that matters; Inspired by design, driven by technology

Customer centricity in the digital revolution – Explore how you can meet your customers and help them self-serve at every step in their journey

Explore how to delight today’s digital-savvy consumers through personalized, seamless experiences by empowering employees with data-driven insights?

Unleashing the potential of AI & Analytics to delight customers

Who should attend

CXO, Director, VP, Head, GM of






Store Head


EBO Head


Retail Operations


Customer experience / Customer Services


Planning / Merchandising


Marketing / Branding /Commercial


Customer Insights & Analytics

Why Attend

The 5th Edition Future of Retail & E-commerce Summit 2022 will feature case studies, thought leadership sessions, panel discussions, and more to examine the best techniques for OPEX to improve Retail Operations & transform customer experience. This event will serve as a roadmap for you to create and provide a consistent client experience in this uncertain time

  • Join India’s largest & most influencing summit dedicated to senior Retail professionals
  • Network with senior leaders and solution providers from across the retail industry
  • compare best practices and have an open discussion about your problems
  • Brainstorm with the top industry professionals for best strategies, Innovative tools and solutions to reinvent your retail operating model for future customers.
  • Understand what your peers are practicing and implementing to improve their customer retail journey
  • Understand how you can satisfy your customers’ demands by creating an innovative modern store experience and a seamless shopping experience to keep them coming back.

Award Categories

Retailer of the year 2022

Most Innovative Retailer 2022

Retail Start-up of the year

Customer Retail Journey Innovation

Best Loyalty Program

Marketing & Branding campaign

Customer Service Excellence

Exceptional Use of Social Media

Most Admired brand by Customers

Best use of AI technology

Excellence in Digital Transformation

Best Multichannel Retail Model

Hypermarket of the year

Retail Outlet of the year(Store planning & Merchandising)

Best Omni channel Retail model

Experiential Store of the year

Out of the Box Store Design

Best Shopping Mall of the year

Best Retail store supported by IT applications

Innovation in E-commerce

E-commerce Strategy of the Year

Digital Merchandising Strategy of the Year

Best Website of the Year

Best Retail Application of the year

Excellence in End-to-end digital customer experience

Leadership Category

Retail Icon of the Year

Women Retail Icon of the Year

Retail Leader of the Year

Young Retail Innovator / Icon

Young Enterpreneur of the Year

Why should you Sponsor

Partnering with the 5th Edition Future of Retail & E-commerce Summit 2022 will assist you in branding and promoting your business services to a diverse group of business experts Top industry leaders who are interested in and eager to refresh their knowledge about the latest changes that are being implemented or the tools that are available for transforming the entire retail landscape will attend this Summit

We have a set of standard branding solutions that we can customize based on your specific need. To maximize your participation, take a couple of minutes to connect with us to find out more on our audience profile.

How Sponsoring Future of Retail & E-commerce Summit 2022 Will Help You

Learn from the industry

Know what the industry needs today: Know from the key decision makers what are the real trends and major challenges they are facing, what are the apt solutions they are looking for etc. Know how your services will benefit them.

Know your customer one on one

Network and interact directly with your potential customers. This would help you identify if the customer is actually in the need of the solution, what are his major challenges, what is his budget for the same, what are the other options he is looking for in the market.

Build New Sales Leads

The conference is attended by the most senior-level decision makers, connecting with them in a collaborative environment by showcasing your services either by exhibiting or taking part in the programme, increases your chances of building strong sales pipeline and potential clients.

Brand Visibility

Showcasing your company at leading conferences attended by top analytics head establishes your company, in the eyes of your prospects and your existing clients.

New Business Partnerships

Target your best prospects in a positive, collaborative environment where they are open to new ideas. Attendees are always looking for exciting new partnering opportunities. Our conferences offer you an ideal opportunity to make contact and future business.

Pre-Scheduled Meetings

Pre-scheduled 1:1 meetings with executives who hold budget and are specifically interested in your solutions.


How The Sponsorship Work


Showcasing your thought leadership and industry knowledge with a presentation or speaking at a panel.


Displaying your products and services during networking breaks.


Renew longstanding connections with existing clients and initiate new business with potential clients.


We can help you reach the decision makers of your targeted list of companies.


Chance to connect with them directly and build a network with them through 1-on-1 meetings.


Advertising your logo and company profile in summit delegate kit and website.


Premium brand positioning of your company logo on the conference backdrop.


Social media promotions and online marketing.

Companies Attended

Brand Partnership Form

For more information. Please complete this form.