Channel. Choice. Convenience

The Indian retail industry is evolving rapidly, be it deploying new technologies, exploring new store formats, revamping business strategies or creating personal experiences. Retailers are indeed getting ready for the future by looking beyond conventional retail and evolving along with their modern consumers.

On another hand, Customers are also evolving and are staying in touch with their favourite brands through various channels, be it online/ offline at every phase of their retail journey.

In this evolution there are many predictions about the death of the brick-and-mortar model and many other talk about a Smart Retail World, where there are no checkouts and queues using cutting edge predictive technologies. But reality is, in this growing scenario of ecommerce, the physical store is likely to remain, but with new face & modern outlook.

Future of Retail 2020 is a premier knowledge exchange platform that brings senior stakeholders across the retail industry to explore the best strategies & tactics to stay competitive, by meeting this evolving shift in customer demands by creating an innovative modern store experience and a seamless shopping experience to keep them coming back.

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Featured Speakers

Vishal Kapil
Vishal Kapil

CTO
Marks and Spencer Reliance India Ltd.

Anand Hadgaonkar

CIO - Asia
Whirlpool Corporation

Mahendra Singh Bhadouria
Mahendra Singh Bhadouria

Sr. VP & Head Sales & Operations
BIBA Apparels Private Limited

Varun Dandona
Varun Dandona

Digital Leader
Adobe Systems Inc.

Ramesh Kaushik
Ramesh Kaushik

Vice President- Brand Experience, Strategy
Blackberrys Menswear

Amitabh Singh
Amitabh Singh

Business Head
Dabur India Limited

Sandeep Shukla
Sandeep Shukla

Head Marcom
Jaquar Group Global Operations

Amit Tiwari
Amit Tiwari

Vice President Marketing
Havells India Ltd.

John Masih
John Masih

Sales Head - Lotto Sport Italy
SSIPL Retail Ltd.

Kulpam Peshin
Kulpam Peshin

Head Of Business Development
Lenskart.com

Anukriti Bhola
Anukriti Bhola

Head - Visual Merchandising : India & Middle East
Forever New Clothing

Nirdosh Kapil
Nirdosh Kapil

Business Head - Wholesale (South Asia)
Levi Strauss & Co.

Tanay Issranni
Tanay Issranni

Regional Director
OPPO

Anand Narang
Anand Narang

VP Marketing
Bata India Limited

Deepali Shukla
Deepali Shukla

Vice President Marketing Strategy & Operations
Amway

Anand Nair
Anand Nair

Chief Operating Officer
Lacoste India

Kiran TK

Head - Channel Marketing
Philips Lighting

Chandra Prakash
Chandra Prakash

Head IT India & Global Operations Pacific
Dr. Oetker India

Akshay D'Souza
Akshay D'Souza

CMO
Mobisy Technologies

Tarun Motwani
Tarun Motwani

Head -Sales Operations
Haier Appliances India Pvt Ltd

Alok Agarwal
Alok Agarwal

Chief Marketing Officer
Orient Bell

Sameer Manglani
Sameer Manglani

Owner
Meena Bazaar

Angad Singh
Angad Singh

Co-Founder & Director
EasyRewardz

ARachit Vohra
Rachit Vohra

National Sales Head - Personal Health
Phillips

Mukul Bafana
Mukul Bafana

CEO
Arvind Internet - A Division of Arvind Limited

Kumar Sambhav Verma

Sr. Vice President & Head
OmniChannel – Asia Bata

Sorav Arora
Sorav Arora

E-commerce Head
Blackberrys Menswear

Prarabdh Mishra
Prarabdh Mishra

Regional Head
Mobisy Technologies

Prarabdh Mishra
Sahil Verma

Head Planning
Dabur India

Key Themes to be Addressed

Crafting and delivering Next Generation customer experience at retail stores
Crafting and delivering Next Generation customer experience at retail stores
Understand the factors which customer is looking for in his shopping journey
Explore the evolution of brick & motor model ; where brick meet to click
Explore emerging trends & techniques to execute fabulous experience for customer
Learn how effective space planning can influence the way shoppers navigate a retail store, recognize and find the products they want, and influence their buying behavior
Examine best practices for connecting the whole ecosystem of retail through an integrated technology platform to know and service the customer better.
Explore how to delight today’s digital-savvy consumers through personalized, seamless experiences by empowering employees with data-driven insights?
Leveraging the benefits of multi-channel platforms for loyalty & engagement
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  • Join India’s largest & most influencing summit dedicated to senior Retail professionals
  • Network with senior leaders and solution providers from across the retail industry
  • Brainstorm with the top industry professionals for best strategies, Innovative tools and solutions to reinvent your retail operating model for future customers.
  • Understand what your peers are practicing and implementing to improve their customer retail journey
  • Understand how you can satisfy your customers’ demands by creating an innovative modern store experience and a seamless shopping experience to keep them coming back.
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CXO, Director, VP, Head of

  • Retail
  • Store Head
  • EBO Head
  • Retail Operations
  • Customer experience / Customer Services
  • Planning / Merchandising
  • Marketing / Branding / Commercial
  • Customer Insights & Analytics
  • Omni Channel
  • Operations